This change is included in section 135 of the Higher Education Opportunity Act (H. R. 4137) (HEOA) which was signed into law on August 14, 2008 and amends and extends the Higher Education Act of 1965 (HEA). This requirement applies to all public institutions that receive funds under a program authorized by the HEA.
The Department of Education has worked with the institutions of higher education and is confident they are aware of the changes in the law and are fully implementing the policy. However, as we all know, there is always the chance that someone just doesn't get the word. If this happens, you should contact the financial aid or registrar's office at the institution. You can also contact the Veterans Affairs office at the institution. Even though you are active duty, these offices should be able to assist you.
In the rare cases where these steps don't resolve the situation, please contact the Department of Education’s Ombudsman's office (toll-free at 877 557-2575) or via the internet. The online Ombudsman Assistance Request Form can be found at the Office of the Ombudsman website. Both links access complaint information.
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